Refund policy

Return & Refund Policy Last updated: 26 July 2026

At OutdoorDirect, we stand behind every item we create. Because every product is custom-manufactured on demand uniquely for you at the time of purchase, please read this policy carefully before ordering.

1. Defective, Damaged, or Misprinted Items If your order arrives damaged, misprinted, or with a clear manufacturing defect, we will replace it or refund you in full — no questions asked. To qualify:

  • Contact us within 30 days of delivery
  • Email info@outdoordirect.co.za with your order number and clear, high-resolution photo or video evidence of the fault

2. Change of Mind & Sizing Because every item is made to order specifically for you, we are unable to accept returns or offer refunds for change of mind, buyer's remorse, or incorrect size or colour selections. Please review sizing charts and product details carefully before placing your order.

3. Lost in Transit If your order shows no tracking updates and has not been delivered within the following windows from the shipping date, you are eligible for a replacement or refund:

  • Domestic (South Africa): 30 calendar days
  • International (US / EU / UK): 45 calendar days

You must file your lost-in-transit claim within 7 days of those windows closing.

4. Delivered but Not Received If the carrier's tracking confirms successful delivery to your provided address but you report the package as missing or stolen, OutdoorDirect reserves the right to investigate with the courier before issuing a replacement or refund. These cases are handled individually.

5. Incorrect Delivery Address The customer is solely responsible for providing an accurate and complete delivery address at checkout. If a delivery fails or is returned due to an incorrect address, any reshipment costs or cancellation fees are the customer's responsibility.

6. Consumer Protection Act (CPA) — South Africa Nothing in this policy limits or excludes your rights under the Consumer Protection Act 68 of 2008. Where our custom manufacturing process results in a product that does not meet the implied warranty of quality, you retain all statutory remedies available to you under the CPA.

7. Contact Us

  • Email: info@outdoordirect.co.za
  • Response time: Within 1 business day