Shipping policy
Shipping Policy Last updated: 26 July 2026
We design premium custom apparel and outdoor gear, partnering with world-class on-demand printing facilities to manufacture and ship your items directly from specialised production hubs in the United States and Europe.
Because every item is printed uniquely for you when you order, your delivery timeline has two phases: Production Time and Transit Time.
Total Delivery Time = Production Time + Transit Time
Delivery Timeframes
| Destination | Production | Transit | Total Estimated |
|---|---|---|---|
| South Africa | 2–7 business days | 20–30 business days | 22–37 business days |
| United States | 2–7 business days | 3–7 business days | 5–14 business days |
| United Kingdom | 2–7 business days | 3–7 business days | 5–14 business days |
| European Union | 2–7 business days | 3–7 business days | 5–14 business days |
These are estimates only. Actual delivery times may vary due to carrier delays, customs clearance, or peak periods.
Order Processing Orders are processed Monday through Friday, excluding South African public holidays. Orders placed on weekends or public holidays will begin production on the next business day.
Order Tracking Once your order has been printed, packed, and handed to our shipping carrier (DHL, FedEx, or equivalent), you will receive an automated email with your tracking link. Please allow 24–48 hours for the tracking portal to activate and display live updates.
Customs, Duties & Import Taxes Our products are printed and dispatched from international facilities in the US and Europe. Orders shipped to South Africa are therefore classified as international imports and may be subject to:
- South African VAT (SARS)
- Import duties and customs handling fees
These charges are the sole responsibility of the customer. OutdoorDirect is not responsible for delays caused by customs clearance.
Delivery Address You are solely responsible for providing an accurate and complete delivery address at checkout. Once an order enters production, the shipping address cannot be changed. We are unable to ship to P.O. Boxes as our courier partners require a physical delivery address.
Failed Deliveries If a package is returned to our fulfilment partner due to an incorrect address or failed delivery attempts, the customer is responsible for any reshipment costs.
Lost or Delayed Orders If your order has not been delivered within the timeframes above, please refer to our Refund Policy for lost-in-transit claim procedures and eligibility windows.
Contact Us For shipping enquiries: info@outdoordirect.co.za